Important Shipping Update:
Processing and shipping times will be extended to up to 3 weeks due to upcoming changes in our warehouse structure, we apologize for any inconvenience this may cause and appreciate your understanding and patience during this transition period.
Thank you for your continued support!
- USA Shipping PolicyAll orders placed within the USA qualify for FREE standard shipping. Shipping times are estimated at checkout. Please note that processing time can take up to 10-15 business days.
- International Shipping PolicyShipping costs for orders outside of the USA are not included in the total order price at the time of purchase. International shipping is based on a variety of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.
- Customs, Duties, and TaxesCustomers are responsible for any customs, duties, and taxes that may apply upon receiving the order. These fees are not included in the order price or the shipping cost. They will be calculated and collected at checkout. This includes any import fees for international orders.
- DamagesIf you received your order damaged, please contact customer service for assistance.
- Shipment confirmation & Order trackingYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Please note: We do not guarantee delivery times, and we are not responsible for delays caused by factors outside of our control, such as poor weather conditions, international customs procedures, or any other circumstances leading to delays in delivery.
For more information, or if you have any questions regarding our shipping policy, please contact our customer service via email at team.rugwolf@gmail.com